Privacy Policy

1. Introduction

Content Factory (“we,” “our,” or “us”) is operated by S12V Labs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content automation platform.

By accessing or using Content Factory, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, name, company name)
• Payment information (processed securely through third-party providers)
• Content strategy data (brand voice, target audience, content pillars)
• Generated content and associated metadata
• Communications with our support team

2.2 Automatically Collected Information

• Device and browser information
• IP address and approximate location
• Usage data and platform interactions
• Performance metrics and error logs

2.3 AI Processing Data

When you use our AI content generation features, we process your inputs (prompts, brand guidelines, content requirements) through third-party AI providers. We do not use your content to train AI models. Each generation request is processed independently.

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process your content generation requests
• Send you service-related communications
• Provide customer support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• AI Service Providers: We use third-party AI providers (such as Anthropic, OpenAI, Google) to process content generation requests. Your prompts and generated content are transmitted to these providers according to their respective privacy policies.
• Cloud Infrastructure: We use cloud hosting providers to store and process data securely.
• Payment Processors: Payment information is handled by secure third-party payment providers.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure development practices

For enterprise customers using self-hosted deployments, you maintain full control over your data infrastructure and security measures.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time. Some information may be retained for legal compliance, dispute resolution, or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@s12vlabs.com

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how our platform is used. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Content Factory is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: